Frequently Asked Questions: #clientcommunication

Okusi Associates prioritizes client communication and aims to provide prompt responses to urgent queries. While specific response times may vary depending on the complexity of the issue and current workload, here's what you can generally expect:

• During Business Hours: For urgent queries received during regular business hours, we typically aim to respond within 1-4 hours.

• After Hours: For urgent matters outside of business hours, we have systems in place to address critical issues. Response times may be slightly longer but still prioritized.

• Complex Queries: Some inquiries may require research or consultation with specific experts. In such cases, we'll acknowledge receipt of your query promptly and provide an estimated timeframe for a comprehensive response.

• Communication Channels:

  • Email: Monitored regularly throughout the day
  • Phone: Available for immediate assistance during business hours
  • Online Portal: If available, may offer real-time chat or ticketing system for urgent issues

• Priority Handling: Clearly mark your communication as urgent to ensure it receives immediate attention.

• Follow-up: If you haven't received a response within the expected timeframe, don't hesitate to follow up. We're committed to addressing your concerns as quickly as possible.

To ensure the fastest possible response to urgent queries:

• Provide clear, concise information about your issue
• Include any relevant documentation or context
• Specify the urgency level and any deadlines

Remember, while we strive for rapid responses, the quality and accuracy of our advice remain paramount. Some complex issues may require additional time to ensure you receive the most thorough and beneficial guidance.

#clientCommunication   #consultingServices   #businessServices   #technicalConsultations